Terms & Conditions

Terms & Conditions

Website Conditions of Use

Before you can order from us we require you to read and understand these terms and conditions. The terms and conditions should be read in conjunction with our other information pages. We have tried to make all information as clear as possible but if you have any problems or questions please feel free to contact us.

Product Information

All product information shown on the website is believed to be correct and accurate. However, we regret that we cannot be held responsible for any errors or omissions.We cannot be held responsible for the total accuracy of the information that is published, though every effort is make and keep the information as accurate and up to date as possible. so all the actions and activity taken by customers and users of goods bought from our website are their own responsibility.It is not always possible to publish all the technical details of the products, therefore all descriptions and images serve to give description of the product to the best we can. If you have any questions please contacted use.

Ordering and Delivery

You can order products from us via our website, by phone 07960 362964 or by visiting use. Not all the options are always available. Please contact us if you require help with payment or orders. payments can be may by paypel, cash or izettle over the phone. Please do NOT send cheques. All prices displayed on the website are in Pounds Sterling and include VAT at the current UK rate but exclude delivery charges which will be added when you checkout. The price you pay is the price displayed on this website at the time we receive your order except in the instance where an error has occurred with the data making up the information which is projected through the website. In the event that an error is discovered with the price of any goods you may have ordered, we will inform you as soon as we can whereupon we will give you the option of amending and processing your order at the correct price or cancelling it. If you cancel and you have already paid for the goods, we will give you a full refund. When you place an order you are offering to buy the product at the stated price. We will send you an automated email as a confirmation of your order details. This email does not always mean we can meet your order. Orders are subject to availability. All our stock levels are displayed on our website and these levels are live and updated regularly every day and night. In the rare situation that a stock error results in an item from your order not being available, we will contact you at the ASAP to discuss your options. If the product is available and the details of the order are correct, we will send you a further email specifying delivery details and confirming the price of the products purchased. This email will be deemed as acceptance of your order. If the product is not available or the details of the order are not correct (your address for example) we will contact you by telephone, email or both. We cannot be held responsible for sudden stock shortages or manufacturing delays.

Pluto juggling may chose to cancel any sale and not supply products if it is reasonable to do so and may change or discontinue the availability of products at any time at its sole discretion. If an order is cancelled, any payment made for the products will be refunded in full. This does not happen very offend if at all and we will communicate wit you all the way though. This does not affect your Statutory Rights.

You take ownership of the products as soon as they have been delivered to the address detailed on your order.

Any damage to or shortage of the products in transit for the courier should be noted on the delivery/consignment note at the time of delivery. Transit damages or shortages should be reported to us as soon as possible.

You should inspect your order immediately after delivery and inform us of any damage, error or fault as soon as possible.

You have the right to return any product to us for any reason within 60 days of delivery as long as it is in a resalable, “as new” condition. We guarantee all of our products to be free from manufacturing defects for 12 months. (See the Returns and Refunds page for more details on the last three points).

None of the above affects your statutory rights as a consumer.

If you've got a discount on your purchase, please have a read of the terms and conditions for their use.

Privacy

Pluto juggling will not share, sell or pass on any of your details to third parties, except in some cases where we supply telephone numbers and email addresses to our couriers for the sole purpose of facilitating delivery. We do not store any of your payment details. Pluto juggling is not responsible for the content of, or information gathered by external websites from posts made on our website or social media pages. See our Privacy Policy information pages for more details.

Legal Disclaimer

Pluto juggling does not sell fire props to children under 18. If you are under 18, you should have bought these products under adult supervision and should continue using them under adult supervision at all times.

Pluto juggling also stocks items such as juggling knives, throwing and whips. These are strictly sold as circus props and NOT weapons and must only be used in accordance with the safety information provided. These items are also not for sale to children under the age of 18.

Pluto juggling has a large range of aerial circus equipment. Strict safety precautions should be adhered to when using such equipment. For more information of aerial acrobatics safety see here.

Due to the nature of some of the equipment provided, Pluto juggling. and all associated people and organisations accept no responsibility or liability for any injury, accident or death caused by any of the products supplied. It is the responsibility of the performer to take the necessary precautions and to minimise fire hazards.

You use products at your own risk.

Safety and maintenance sheets are provided with all fire, aerial and other dangerous products. These should be carefully read and fully understood before use. Should a fire or other dangerous prop be delivered without relevant accompanying paperwork please contact us as soon as possible so we can send you out the correct accompanying documentation.

All the specialist fire equipment, aerial apparatus, balance equipment, skill prop or other potentially dangerous equipment provided by Pluto juggling is designed specifically for professional performers only. A high level of proficiency should be attained with your prop before even considering the use of fire. Proper training is essential for aerial acrobatics and highly recommended for fire and other circus props, and the use of training books and videos is advisable before lighting any fire toys.

It is the user’s responsibility to purchase third party insurance before performing with fire or aerial equipment. Equity and Country Mutual Insurance both provide these services in the UK. Pluto juggling strongly recommends all users have proper insurance.

Copyright

All text, images, pictures, graphics and movies hosted on this website are copyright. Illegal copying and reproduction of any materials without written consent violates international copyright law and will be pursued.

Complaints

We always to provide an excellent level of customer service and the highest of quality products. In the unlikely event you wishing to complain please contact us via email or telephone and we will do all we can to fix the problem.